Terms and Conditions

These terms and conditions (the "Terms and Conditions") govern the use of https://www.godesignguru.com/ (the "Site"). This Site is owned and operated by Guru Group International Ltd. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

Upon full payment of the applicable fees, we grant you a non-exclusive, worldwide, perpetual license to use the designs we create for you for any lawful purpose. This perpetual license means you retain the right to use the intellectual property even after cancellation of your subscription. However, this license is non-transferable and does not grant you the right to resell or redistribute our designs as standalone products.

Accounts

When you create an account on our Site, you agree to the following:

• You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account;

• All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

• We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. The following services are available on our Site: Graphic Design, Video Editing and UX/UI Design Subscription Packages.

The services will be paid for in full when the services are ordered. These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide.

You agree to purchase services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Subscriptions & Cancellations

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription. For all paying clients, a 14-day notice period is required prior to cancellation. For clarity, if your payment is due on the 30th of the month, we must receive your cancellation request on or before the 15th of that month. To cancel your subscription, please refer to the 'Right to Cancel' section below.

Free Trial

We offer a 10 calendar day free trial of our services, limited to "Premium" and "Essentials" packages only. While no payment will be taken during the trial period, we require credit card verification at the point of sign-up for security purposes and to help identify instances of service abuse. During the trial period, clients are limited to a maximum of 3-4 tasks, subject to fair use. To cancel your free trial, you must notify us at least 24 hours before the trial end date by contacting your designated client success manager, adding a comment on your client portal, or emailing support@godesignguru.com. If not canceled, your trial will automatically convert to a paid subscription at the end of the trial period.

Payments

We accept payment by Credit Card only. Alternative payment methods may be pre-agreed for certain Customers, but this must be formally documented in a separate contract. We do not offer payment terms unless separately agreed in writing. In cases of late or failed payments, we reserve the right to pursue settlement through alternative measures, including but not limited to debt collection services or legal action. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.  If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. (edited) 

Right to Cancel

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period.
To cancel, contact us by email at support@godesignguru.com or by post at Guru Group International Ltd, Belmont Suite, Paragon Business Park Chorley New Road, Horwich, Bolton, United Kingdom, BL6 6HG

Refunds

Refunds for Design Services may only be processed if: (a) A subscription has begun by mistake, (b) The Client was not authorised to make the payment, or (c) The Client has received written confirmation by a member of the DesignGuru leadership team. Subject to one of the above conditions being met, refunds may only be processed within 7 days of a successful charge.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Guru Group International Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site or any of the Services purchased from it.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Guru Group International Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Non Solicitation

As a valued client of DesignGuru, you recognize the importance of our team in delivering exceptional design services. To maintain the integrity of our creative ecosystem, you agree to the following:

a) For a period spanning from your first engagement with our services until one year after our professional relationship ends, you commit to not:

• Directly or indirectly headhunt, recruit, or employ any DesignGuru team member

• Encourage or entice any of our staff, freelancers, or contractors to leave their position with us

• Engage the services of our team members in any capacity that competes with or undermines their role at DesignGuru

b) This commitment applies to all individuals who have contributed to your design projects, including full-time employees, part-time staff, consultants, and subcontractors.

Exceptional Circumstances

We understand that unique situations may arise. If you wish to explore the possibility of working with a DesignGuru team member outside of our service framework:

a) You must first obtain explicit written permission from DesignGuru's leadership.

b) If we grant this exceptional approval, a transition fee will apply. This fee will be the greater of:

• 30% of the team member's current annual compensation at DesignGuru, or

• 30% of the annual compensation you intend to offer the team member

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Guru Group International Ltd are unable to resolve any dispute through informal discussion, then you and Guru Group International Ltd agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Guru Group International Ltd.Notwithstanding any other provision in these Terms and Conditions, you and Guru Group International Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Additional Terms

During a free trial period, no source files will be provided. To obtain source files, the Customer may proceed to a paid Order at any point, or, automatically once the trial is over.; andIf a Customer is within a money-back guarantee period, then any task marked as completed within the Customer portal (portal.godesignguru.com) will be considered as a forfeit of the money-back guarantee. Similarly, a task marked as 'delivered' by the Supplier that has had no feedback or follow-up after 7 days will be automatically marked as completed.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Affiliates

Participation in the Affiliate Program is open to individuals and entities with the following criteria:

• Are of legal age and capacity to enter into a binding contract.

• Agree to comply with all the terms and conditions of this agreement.

Interested parties must submit a completed application. Acceptance into the program is at our discretion and may be based on criteria such as content quality, audience demographics, and alignment with our brand.

Affiliates will earn commissions based on sales generated through their unique affiliate links. The specific rate and structure of commissions will be communicated upon approval into the program and detailed in the specific areaof the affiliate dashboard to which an affiliate has signed up to.

‍We reserve the right to alter commission rates, structures, or methods. Any changes will be communicated to affiliates with reasonable notice.

Commissions will be paid out automatically once you reach the minimum payout threshold, which will be detailed within the affiliated dashboard.

‍Payments will be made through PayPal

All affiliates agree to be responsible for for their own tax affairs. If you unsure how commission payouts affect your tax paper status, we suggest you speak to a local accountant or tax specialist.

Affiliates are permitted to use our brand, logo, and marketing materials as provided in the affiliate program toolkit. Such usage must adhere to our brand guidelines and not misrepresent or mislead regarding our products or services.

‍Modification or alteration of brand assets is not permitted. Affiliates must immediately comply with any requests to modify or remove brand materials from their channels or risk being removed from the program and withdrawal of any commissions due.

The following activities are grounds for immediate expulsion from the program:

• Engaging in or supporting fraudulent activities.

• Violating any laws or regulations in the course of promoting our products.

• Misrepresenting our products or services.

• Engaging in spamming, unsolicited communications, or harmful marketing practices.

5.2. Consequences of Expulsion: Upon expulsion, all unpaid commissions will be forfeited, and the affiliate will be barred from future participation in the program.

Data Protection

We are registered with the Information Commissioner's Office (ICO) under certificate number ZB596259. If you wish to have your data removed from our systems, you can submit a request by emailing support@godesignguru.com. We will process such requests in accordance with applicable data protection laws and regulations.

Force Majeure

Neither party shall be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, pandemic, epidemic, or any other event that is beyond the control of the party in question. If affected by such an event, the affected party shall notify the other party as soon as reasonably possible.

Dispute Resolution

Any disputes between parties must be resolved within 14 days of the initial complaint being raised. Subject to any exceptions specified in these Terms and Conditions, if you and Guru Group International Ltd are unable to resolve any dispute through informal discussion within this timeframe, then you and Guru Group International Ltd agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding.

Changes to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior consent or notification. Your continued use of our services following any changes to these Terms and Conditions constitutes your acceptance of such changes. It is your responsibility to review these Terms and Conditions periodically for any updates or changes.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:
______________________________________
support@godesignguru.com
Guru Group International Ltd, Belmont Suite, Paragon Business Park Chorley New Road, Horwich, Bolton, United Kingdom, BL6 6HG